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How To Order Custom Insoles

Instructions for Consumers

1. Purchase 1 or 2 Lakeland Custom Insoles from our online shop at www.lakelandorthotics.co.uk Purchases of 2 insoles will automatically qualify for a discount rate which will be applied at the check-out.

Alternatively, you can call us to purchase insoles at (01482) 586088.

2. Once we receive your purchase, we will send you a foot impression box. Please note: this is the size of a shoe box so please consider this when providing us with a delivery address. Allow 2-5 working days for your impression box to arrive as it is sent by Royal Mail.

3. When your impression box arrives, carefully open the package so you may re-use the packaging material to return the box to us. Take care of the box as the foam material within is delicate. Your impression box will arrive complete with an order form and written instructions on how to use the impression box. Complete the order form. You may use the notes below to help you complete the order form.

4. Using the foot impression instructions provided with your order, complete the impressions of your foot or feet and close the lid.

5. Remove the insole from the footwear you intend to use your new custom insoles. Using a pen or pencil, trace the outline of the insole on the bottom of the impression box. Write your name clearly inside the traced outline of your insole. If you have different sized shoes, repeat this on the lid of the box and write LEFT or RIGHT next to your name.

6. If possible, re-use the packaging and remove or cover any labels used to send your impression box. You are responsible for return the box to us at the return address provided on the order form. Make sure you also include the completed order form with your order. We recommend you use recorded delivery method to return the box as replacement boxes are charged at cost price. These are available to purchase at our on-line shop.

Order form notes

EVA is now the base material most commonly used to create a custom orthotic insole. The density (low/medium/high) refers to the rigidity of the material. Generally, the more support required, the higher the density material should be used. However, the lower the density used, the softer the feel of the insole. Medium density EVA is the most commonly used material and density as it provides medium level support and comfort which is desirable by the majority of users! Choice of cover material effects the comfort and finish of the product. If you are unsure which density you require, we recommend you seek advice from a suitably qualified professional.

POLYPROPYLENE is often used by athletes and commonly requested by podiatrists. This is a more rigid material than EVA. Choice of cover material effects the comfort and finish of the product. Due to the rigidity of polypropylene, you may find the covering material requires replacing regularly. In our experience, polypropylene is tougher on the shoes in which it is used. Therefore, your shoes may also require repair or replacement more regularly than they would be if EVA insoles were used.

LENGTH OF INSOLE. Unless otherwise directed, your insole will be made as a full-length insole. Your choice of length includes:

  • ¾ insoles finish behind the metatarsal joints (the ball of the foot)
  • SULCUS insoles finish in front of the metatarsal joints (past the ball of the foot).
  • FULL FOOT is a full-length insole and when it is inside the shoe, it does not move. This is the most commonly used insole length.

EXTENSION MATERIAL refers to the layer between the base material and the top cover. It is generally used to change the overall comfort of the insole:

  • EVA is used to make a softer EVA base layer if a medium or hard base layer is selected for example.
  • PORON has shock absorbency properties which dissipates energy created during the stride or movement of the foot. It is often used with polypropylene and high-density EVA for use by athletes or highly active individuals.
  • PPT has antibacterial properties and is softer then poron and has greater dissipation properties. However, it is more fragile and not as hard wearing as poron.

COVER MATERIAL refers to the final finish of the insole and is fitted to the top surface only. Any colour may be used to create your insole and colours may vary without notice.

  • NORA is typically used for diabetic patients as it has antibacterial properties, it is soft and discourages the formation of wounds. This is usually provided as standard in a light beige colour but this may change subject to availability.
  • LEATHER is a very traditional cover and is a natural material which provides elasticity. This is usually provided as standard in a beige colour but this may change subject to availability.
  • PORON is soft and has shock absorbent properties. This is usually provided as standard in a grey colour but this may change subject to availability.
  • MICROFIBRE is a cloth covering with a soft finish. This is usually provided as standard in a grey colour but this may change subject to availability.
  • This is widely used in the insole industry.
  • OTHER is used where you require any other covering material

ANY SPECIAL INSTRUCTIONS. Use this if you have requirements which are additional to a normal insole. Examples might include a heel raise or any other type of postings to correct the foot and musculoskeletal alignment. Use this area also to request a specific colour you desire for your covering material. We will try and accommodate your request but reserve the right to provide the materials in any colour.

If you are unsure what to order, please seek advise from a suitably qualified professional.

Instructions for Professionals

1. Create a trade account at www.lakelandorthotics.co.uk and place your order online for the impression boxes. We recommend you purchase a minimum of 5 units but you can order any number of impression boxes. These will be ready to use and come complete with instructions on how to take an impression and a Lakeland Custom Insole Order Form for Professionals. They will also be provided with return delivery bags. Custom order forms and instruction for taking impressions can also be downloaded from our download page at www.lakelandorthotics.co.uk.

2. Using the foot impression instructions provided with your box, complete the impressions of your customers foot or feet and close the lid.

3. Remove the insole from the customers footwear intended for use with the new custom insoles. Using a pen, trace the outline of the insole on the bottom of the impression box. Write the patients name clearly inside the traced outline of the insole and any additional annotations relating to the order. If they have different sized shoes, repeat this on the lid of the box and write LEFT or RIGHT next to the customer’s name.