Shipping Policy
UK delivery
All items on the Lakeland Orthotics website are delivered to UK Mainland addresses via Royal Mail or courier, depending on the size or value of the order.
We also deliver to Northern Ireland, Scottish Highlands and UK offshore islands (eg Channel Islands) by courier for a nominal fee.
European Delivery
Currently we cannot accept online orders from outside the UK. Please contact us to learn about shipping costs and how to purchase from us when ordering from outside the UK.
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Contact Information
Tel: Customer care team (+44) 1482 586088
Email: info@lakelandorthotics.co.uk
Delivery from address: Lakeland Orthotics Ltd, Unit 1, 273 Wincolmlee, Hull, HU2 0PZ, UK
Our offices are open Monday to Thursday, 08:30 to 16:00 GMT and on Friday; 08:30 to 13:00 GMT
Ordering with Lakeland Orthotics Ltd is safe
Lakeland Orthotics Ltd is an ISO 9001:2008 accredited business, providing peace of mind that your order is safe in our hands.
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Frequently Asked Questions
Who Will Deliver My Order?
We will send orders either by courier or most typically, via Royal Mail 1st Class Post. Our aim is to get your items to you as quickly as possible.
Tracking information should be automatically provided upon shipment be email from info@lakelandorthotics.co.uk. For updates, please email info@lakelandorthotics.co.uk or call our Customer Care Team on (+44) 1482 586088 for details. Our offices are open Monday to Thursday, 08:30 to 16:00 GMT and on Friday; 08:30 to 13:00 GMT
How Do I Check What Delivery Method Will Be Used?
Please give our customer care team a call to check how your item will be dispatched on (+44) 1482 586088, or email info@lakelandorthotics.co.uk. To avoid disappointment and to ascertain a precise delivery expectation, please call our team on (+44) 1482 586088, and we will be able to check stock levels and delivery times before you order.
When Will My Order Be Dispatched?
We aim to dispatch your item as quickly as possible. If you order before 12 noon, Monday to Thursday (excluding Bank Holidays and factory closures), we will endeavour to dispatch your item the same day or. Orders placed on Fridays will normally be dispatched on the next working day. If you place your order after 12.00 GMT, your order will be dispatched the next working day. If placing an order over the weekend, your order will be processed on Monday. Approximately 80% of our orders are dispatched within this timescale.
Wholesale bulk orders, orders not currently in stock or custom/bespoke orders may take longer. To avoid unnecessary disappointment, contact our Customer Care Team at info@lakelandorthotics.co.uk or call us on (+44) 1482 586088 to ascertain if the product you want is in stock or to obtain an ETA.
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Items are not dispatched on Saturdays, Sundays or Bank Holidays as our offices are closed and during factory closures which are published on or website. Your item may however be delivered on a Saturday with your normal Saturday post.
Can I Get My Order Even Faster?
Please see delivery options on individual products for availability of delivery methods or call our Customer Care Team on (+44) 1482 586088 for further details and to check product stock levels.
My Order Has Not Arrived?
The period stated within which you will receive your order is approximate and can take between 2 and 5 days. Goods will be sent to the address given by you in your order and stated in the Order Confirmation. Please note that orders of multiple items may arrive separately.
Wholesale bulk orders, orders not currently in stock or custom/bespoke orders may take longer. To avoid unnecessary disappointment, contact our Customer Care Team at info@lakelandorthotics.co.uk or call us on (+44) 1482 586088 to ascertain if the product you want is in stock or to obtain an ETA.
If you have been provided with tracking details, and your item has not arrived, please check with the courier provider or Royail Mail to help locate your parcel in the first instance. If you require assistance, please contact us.
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To learn about returns and refunds, click here
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