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What to expect

What to expect – NHS referrals

Appointments are up to 20 minutes or more by prior arrangement.
The clinic manager will require a referral letter from your GP.  Please ensure you have provided your GP with up to date contact details.  As soon as we have this, we will contact you initially by phone.  If we are unsuccessful in contacting you we will make an appointment for you and confirm this by letter.  If you do not confirm the appointment or arrange to make another appointment, we may refer you back to your GP and you will need to visit your GP again for a new referral.

Once you have booked your appointment with us, we will write to you with details of your appointment and will provide a map and directions to the clinic.  Please provide your email and mobile telephone number if possible so we may confirm and send your appointment letter by email and/or text. To cancel or change your policy, please see our cancellation policy page.

The orthotist will have your contact details and will have been provided with a brief referral letter by your GP. The orthotist will assess you and may advise you that you require an orthotic product to assist you.  Depending on the product, it may be supplied and fitted on-site during your appointment.

At times, a product will need to be ordered.  You may require an additional appointment or appointments for the product to be fitted. Once you have been assessed and supplied with your orthotic product, we will write to your GP informing them of the outcome of your referral to us.

We welcome all feedback and you can provide testimonial, compliment or complaint via email or mail.  See our contact us page for details.

What to expect – private customers

Appointments cost £48 (inclusive of VAT) for up to 20 minutes plus products (if appropriate).  Please discuss your requirements and expectations of your appointment with our clinic manager. Once you have booked your appointment with us, we will write to you with details of your appointment and will provide a map and directions to the clinic.  Please provide your email and mobile telephone number if possible so we may confirm and send your appointment letter by email and/or text. To cancel or change your policy, please see our cancellation policy page.

The orthotist will assess you and may advise you that you require an orthotic product to assist you.  Depending on the product, it may be supplied and fitted on-site during your appointment.

At times, a product will need to be ordered.  You may require an additional appointment or appointments for the product to be fitted. Wherever possible, you will be notified of the cost of your product prior to your appointment.  We require appointment and product fees to be paid on the day of your appointment.  Products not supplied on the day can be collected in person or posted out by courier and you will be notified when they are ready to post or collect.

We require all consultation and product fees to be paid for immediately after your appointment. We accept debit and credit card payments and cash. We no longer accept cheque payment for payment of products and services on the day.

Feedback and Testimonials

We welcome all feedback and you can provide testimonial, compliment or complaint via email or mail.  Some of our customers testimonials feature on our home page.

See our contact us page for details on how to submit your feedback or complaint.